Troubleshooting
Fix common problems with publishing, channels, inbox replies, analytics, and sign-in.
AI agents: use llms.txt for the guide index, or read this page as Markdown.
Most issues have a safe, self-serve fix. Work through the symptom you’re seeing below — none of these steps delete your posts or drafts.
Publishing
The action buttons are disabled in the composer
- Select a Brand Profile in the sidebar. The “All Brand Profiles” view can’t publish — the composer shows a banner asking you to choose one.
- Select at least one destination channel in the Destinations bar. If the bar is empty, connect a channel on the Channels screen first.
- If you’re editing a post and see “This post belongs to…”, the post was created under a different Brand Profile — switch the sidebar selection to the profile named in the banner.
A channel can’t be selected in Destinations
Unavailable channels show a label on their pill:
- Expired — the platform login needs renewal. Go to Channels and use Re-authenticate on that account.
- Disabled — the channel was disconnected or its access revoked. Reconnect it from Channels.
- Incomplete — the connection flow wasn’t finished. Re-run the connection.
Hover the pill to see the reason.
The composer lists errors when I submit
The banner lists every problem to fix before submitting. Common ones:
- Empty post — add text or at least one media item.
- Too much media — only the first attached media item is published; remove extra attachments.
- Text too long — the channel’s platform caption limit is shown in the message; shorten that channel’s text (use Customize for This Channel to shorten just one).
- YouTube — add a Video Title between 2 and 100 characters and keep tags within the limits.
- TikTok — pick a Privacy Level; if a toggle (Duet, Stitch, Comments) is blocked, that account doesn’t allow it.
- Media type — the attached file isn’t accepted by that channel (for example, a video where the platform expects an image); swap the media or deselect that channel.
If submission itself fails, everything you wrote is kept — fix the cause and submit again.
I attached media but can’t schedule or publish
Same cause as above: only one media item is allowed per published post. Keep the first attachment (the one that publishes) and remove the rest, or publish them as separate posts.
My post is stuck on Queued, Processing, or Awaiting provider
These are normal in-progress states — posts update automatically while delivery is in flight, so give it a moment. If a channel sits there for an extended time, open the post details and check whether the post actually went live on that platform first. You can then use Cancel for that channel: cancellation is a request for an in-flight delivery, not a guaranteed stop, so verify on the platform before publishing the post again.
A post failed to publish
- Open the post and read the failure reason on the failed channel.
- Use Retry on that channel — retrying only re-queues the failed channel, not the ones that published. If the failure isn’t retryable, Meltiply refuses the retry and the failure stays; fix the cause (for example the channel’s connection) and submit the post again instead.
- If it fails again, check the channel itself: an expired or revoked connection blocks delivery. Re-authenticate on Channels, then retry.
A post says “Needs reconciliation”
The outcome couldn’t be confirmed with the platform — the post may or may not have been published. Check the post on the platform itself before doing anything else, otherwise you could publish a duplicate. If it didn’t go live, cancel the unconfirmed delivery and submit the post again (for example by editing it and re-scheduling).
I can’t edit or delete a post
Only drafts and posts with pending or unconfirmed channels can be edited, rescheduled, or cancelled. Published posts can’t be edited or deleted from Meltiply — remove them on the platform. Cancelling never pulls down already-published channels; it only stops the pending ones, and for an in-flight delivery it is a request rather than a guaranteed stop.
My draft disappeared
Drafts live under the Drafts status filter in Posts. If you scheduled or published a post that used the draft, the draft version is replaced by the real post. If you can’t find it at all, check the Brand Profile filter — drafts only show under the profile they were written for.
Channels
Connecting a channel fails
Connecting redirects you to the platform to approve access, then returns you to Meltiply. If the channel doesn’t appear on Channels afterwards — whether you cancelled the permission prompt or the connection failed — just run Connect or Re-authenticate again. A platform that can’t be connected right now reports that its connection isn’t available yet; try again later. If starting the connection itself reports an error, retry it.
Inbox
Comments are missing
Comments appear after your published posts sync — give a newly published post time. Then check the filters: All vs Unreplied, the platform dropdown, and the reply-status dropdown. The list also follows your sidebar Brand Profile selection.
I can’t reply to a comment
- Select the Brand Profile that owns the post — replies only work while the owning profile is active.
- Comments already queued, processing, or replied can’t be replied to again from the list.
- A Plan limit banner means replies are unavailable or capped on your current plan — see Billing.
A reply failed or needs reconciliation
A Failed reply shows the reason; when the failure is retryable, Reply reappears on the comment so you can send again — if the send itself failed, your draft is preserved. For Needs reconciliation the Reply button stays unavailable: check the post on the platform first to see whether your reply went out, so you don’t post a duplicate.
Analytics
Numbers look wrong or incomplete
- Check the Last synced time in Channel Performance — metrics trail real activity until the next sync.
- The info banner names platforms that can’t report metrics at all; their posts still count in Posts but contribute 0 to the totals.
- A ”—” in the Post Performance table means no metric data exists for that post in the selected range yet.
- Cards and panels labelled Preview (Link Clicks, Net Growth, AI Insights) show illustrative figures — they are not measurements.
See Analytics for the full guide.
Media and uploads
If an upload fails, the file shows a failed state in the upload list and an error toast names it. The usual causes are a file that exceeds your plan’s storage or upload quota — check your usage on Billing — or an interrupted upload. Retry the upload; an interrupted upload session can resume when you select the same file again. See Media.
App-level errors
Banners and errors you’ll see anywhere in the app:
- “You are offline” — your connection dropped; changes are paused until it returns.
- “Your session expired” — sign in again; your posts and drafts are unaffected.
- “Your session no longer has access to this workspace” — your access changed; sign in again or ask the workspace owner about your membership.
- “Meltiply is temporarily unavailable” — maintenance or an outage; try again later.
- “Meltiply could not refresh this view” — a screen failed to load; use Try again on the error panel or reload the page.
- “An error has occurred.” — a generic failure; retry the action.
- “Too many requests. Wait a moment and try again.” — rate limiting; pause briefly and retry.
- “This changed while you were working. Refresh and try again.” — something was edited elsewhere (another tab or teammate); reload the screen and redo your change.
- “Your storage or upload quota has been reached.” — check Billing for your plan’s usage.
- “That item is no longer available.” — the post, draft, or asset was deleted since you opened it; go back to the list.
- “Choose an active workspace to continue.” — open Settings and pick the workspace you want to work in.
Still stuck?
If a problem persists: reload the page, then sign out and back in. For failed posts use the built-in Retry, and for failed replies use Reply again when the failure allows it. If nothing works, contact support with a description of what you tried.